Refund policy
Order Cancellations
Once your order has been placed, it cannot be canceled. All orders are processed automatically and prepared for shipment immediately after purchase. If you no longer wish to keep your order after receiving it, please follow our return procedure within the applicable return period.
Return Conditions
We offer returns under the following conditions:
Return Window: Items can be returned within 35 days of delivery.
Item Condition: Items must be in their original, unused condition with all tags attached and in the original packaging.
Receipt or Proof of Purchase: Required for all returns.
Return Instructions
To start a return, please follow these steps:
Step 1. Contact Customer Service: Email support@havarah.com with your order number, reason for return, and any supporting photos if applicable.
Step 2. Receive Return Authorization: Our team will respond and provide a return authorization and detailed instructions.
Step 3. Return Packaging: Safely package the item, ensuring all tags and original packaging are included, and attach the return authorization form.
Step 4. Shipping: Use a reliable shipping service with tracking. Return shipping costs are covered by the customer.
Refund Policy
Processing Time: Approved refunds will be processed to your original payment method within 5 days. Your bank or credit card provider may require additional time to post the refund.
Confirmation: You will receive a confirmation email once the refund is processed.
If you do not see the refund within the expected time, please check with your bank. For further assistance, contact us at support@havarah.com.
Exchange Policy
We do not offer direct exchanges. If you want another size or color, please return your item and order the size or color you want through the website.
Exceptions and Special Cases
Defective or Damaged Items: If your item arrives damaged or defective, contact us within 48 hours.
Incorrect Product: If you receive an incorrect item (incorrect size or incorrect product), please contact us.
Lost Packages: If your package does not arrive within the estimated timeframe, contact us so we can initiate an investigation with the shipping carrier.
Warehouse Address
Please send us an email at support@havarah.com so we can arrange the return for you.
Contact Information
If you have any questions after visiting our website. Feel free to contact us through one of the following options:
Shop Name: Havarah
Company Address: Suites 5a Building 11, 2 Mannin Way Caton Road, Lancaster, LA1 3SU, United Kingdom
Company Registration Number: 13398344
Contact Details
Email: support@havarah.com
Business Hours:
Monday to Saturday: 09:00 - 18:00 (GMT)
Sunday: CLOSED
Estimated Response Time: 30 minutes - 24 hours