Payment Policy

Last updated: 30 August 2026

All payments at Purablu are processed over an encrypted connection (SSL/TLS) through Shopify Payments and its authorised partners. Your full card details are never stored on our servers.

Every transaction is processed in GBP.

What we accept

Cards Visa, Mastercard, American Express

Digital wallets Apple Pay, Google Pay, Shop Pay

Other PayPal

Processing is immediate on all of them, and no method carries an extra fee.

How checkout works

  1. Add your items to the basket and go to checkout
  2. Enter your delivery and billing details
  3. Choose a payment method
  4. Confirm — card payments are typically verified through 3D Secure with your bank
  5. You'll receive an order confirmation by email straight away

Your card is charged when you place the order. Once payment is authorised, your order is prepared for dispatch in line with our Shipping Policy.

Taxes and fees

All prices include VAT at 20% and are shown in pounds sterling. The total at checkout is exactly what you pay — no hidden charges, no transaction fees, no surcharges for any payment method.

Shipping is free, and no import VAT or duties are collected on delivery.

Security

Shopify Payments and its partners are PCI-DSS compliant, meeting international standards for handling card data. Card payments are additionally protected by 3D Secure, so your bank confirms each transaction directly with you.

We receive only a payment confirmation, the last four digits and the card type. Your full card number never reaches us.

If your payment doesn't go through

It's usually one of these:

  • Card details entered incorrectly — check the number, expiry date and CVV
  • Card expired, or insufficient funds available
  • Billing address doesn't match what your bank has on file
  • Your bank has blocked the transaction — a quick call usually clears it
  • Online or international payments are switched off in your banking app

Don't place several orders in a row before you're certain the earlier attempt failed. Each attempt can place a hold on your account — these clear automatically, usually within 3 to 7 working days, but several at once can tie up your balance.

If it keeps failing, get in touch and we'll sort it out with you.

Missing confirmation?

If you've been charged but no confirmation arrived, check your spam folder first. Still nothing after a few hours, email us with the amount and date and we'll trace it.

Refunds

Refunds go back to the payment method you used, in GBP. Full details on timing and eligibility are in our Returns Policy.

Contact

Email: support@purablu.com Phone: +44 20 3371 2300 Hours: Monday to Friday, 09:00–17:00 UK time Response time: Within one working day

Purablu LTD Suite 100, Level 5, Westfield London, Ariel Way, White City, London, W12 7GF, United Kingdom