Shipping Policy
Last updated: 30 August 2026
Free shipping on every UK order. No minimum spend, no hidden fees, nothing added at checkout.
Delivery timeframe
| Processing | 1–2 working days |
| Transit | 4–6 working days |
| Total | 5–8 working days |
Processing is the time from your payment clearing to the parcel leaving our fulfilment centre. During sales and peak periods this can run slightly longer.
Transit is the time with the carrier, including any customs clearance.
Working days are Monday to Friday, excluding bank holidays. An order placed on Friday evening begins processing on Monday.
These are estimates, not guaranteed delivery dates.
Where we ship
We deliver throughout mainland UK. We don't currently ship to Northern Ireland, the Channel Islands, the Isle of Man or internationally.
Orders are dispatched from our fulfilment centre overseas. All import VAT and duties are paid by us — the price at checkout is the total price, and no carrier will contact you for further payment.
All transactions are processed in pounds sterling (GBP), with VAT included.
Carriers
We work with Royal Mail and other established carriers offering comparable service levels. Which one handles your parcel depends on your address and the size of the shipment.
Tracking your order
You'll receive an order confirmation immediately, and a dispatch email with your tracking number once the parcel leaves the facility.
Tracking can take 24 to 48 hours to show its first scan, and it's normal for international shipments to sit without updates for several days while in transit or clearing customs. Neither means anything has gone wrong.
If part of your order ships separately, each parcel carries its own tracking number — so more than one email is normal, and there's no extra charge for it.
Delivery address
Please check your address carefully at checkout. An incorrect or incomplete address is the single most common cause of a delayed delivery.
Spotted a mistake? Email us your order number straight away. We can amend the address up until the parcel ships.
After dispatch, redirection isn't possible.
Uncollected or returned parcels
A parcel can come back to us after failed delivery attempts, a refused delivery, or if it isn't collected from a pickup point.
If that happens, get in touch — we'll either reship it or refund you in full. Your choice, at no extra cost.
Delays
Severe weather, carrier backlogs, customs processing, bank holidays and seasonal peaks all push timelines out from time to time. We monitor shipments and chase anything that stops moving.
If we can't dispatch your order within 30 days of purchase, we'll contact you and you decide: wait for a revised date, or cancel for a full refund.
Missing or damaged parcels
If tracking shows your parcel as delivered but you don't have it, check the usual places first — neighbours, a porch, a building mailroom. Carriers sometimes scan a parcel before the final handoff.
Still missing after 48 hours, get in touch. We'll open an investigation with the carrier and stay on it.
Until a parcel reaches you, the risk of loss sits with us — not with you.
If your order arrives damaged, email us within 30 days with a photo. We'll send a replacement or refund you in full, whichever you'd prefer.
Cancelling an order
Before it ships, cancellation is free — email us your order number as soon as you can.
Once it's on its way, your right to cancel under the Consumer Contracts Regulations still applies. See our Returns Policy.
Contact
Email: support@purablu.com Phone: +44 20 3371 2300 Hours: Monday to Friday, 09:00–17:00 UK time Response time: Within one working day
Purablu LTD Suite 100, Level 5, Westfield London, Ariel Way, White City, London, W12 7GF, United Kingdom